I'm part of a co-founding team at INSIDR working to fix a structurally flawed customer service industry that results in 6 billion frustrating customer interactions and over $100 billion in lost commerce each year.
In 2009, I worked with IDEO and New Venture Partners to launch ShopWell, a web and mobile site focused on personal nutrition and food shopping. I invested in the series a, joined the board, hired the team, ran the company half-time through launch, and ultimately sourced a full-time ceo.
From 2002-2008, I was the co-founding chief executive officer of Visible Path, a corporate social networking company funded by Kleiner Perkins and acquired by Hoovers and Dun & Bradstreet in January 2008.
Prior to that, I was vice president and divisional manager at eMusic until we were acquired by Vivendi-Universal in 2001. I joined eMusic when they acquired IUMA, where I had been CEO since 1999.
From 1995 to 1998, I was an analyst at R. B. Webber & Company, a strategy consulting firm and venture fund founded by principals from McKinsey, Bain and Boston Consulting Group.
I earned a BA in psychology and philosophy at Yale in 1995, but I spent most of my time there running the Habitat Bicycle Challenge, a non-profit cycling group that coordinates cross-country bicycle trips to fund low-income housing development.
I'm also part of Social Venture Partners, a small LLC that Jeff Patterson and I use to make investments and fund product development.
